Shipping Policy

At UrbanNest, we work to make your shopping experience simple, convenient, and reliable. Every order is carefully processed and shipped through our fulfillment and delivery partners.

Order Processing

Orders are processed after they are successfully placed and confirmed.

Processing time may vary depending on product availability, order volume, and fulfillment requirements.

Once your order has been dispatched, tracking information may be provided where available.

Delivery Time

Delivery times are estimated and may vary depending on the product, destination, courier service, and other circumstances.

Estimated delivery times may be affected by:

• Courier delays
• Public holidays
• Weather conditions
• High order volumes
• Incorrect or incomplete delivery information
• Other circumstances beyond our reasonable control

We appreciate your patience if your order takes longer than the estimated delivery period.

Shipping Charges

Applicable shipping charges (Rs 200) will be displayed during checkout before you complete your purchase.

From time to time, UrbanNest may offer promotional shipping discounts or free-shipping offers.

Order Tracking

Where tracking is available, tracking details will be shared with you after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

Incorrect Shipping Information

Please carefully check your name, phone number, and delivery address before placing your order.

UrbanNest is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If you realize that you have entered incorrect information, please contact us as soon as possible. We will try to assist you, but changes may not be possible once an order has entered processing or been dispatched.

Delayed Orders

If your order has not arrived within the expected delivery period, please contact our customer support team with your order number.

We will review the shipment status and assist you with the next available solution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 2 days of delivery.

Please provide your order number along with clear photos or a short video of the issue so that we can review your request and assist you according to our Return & Refund Policy.

Multiple Products in One Order

If your order contains multiple products, items may occasionally be delivered separately depending on product availability and fulfillment arrangements.

Receiving your items in separate packages does not necessarily mean that an item is missing from your order.

Unsuccessful Delivery

If a delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the parcel, or other circumstances attributable to the customer, additional delivery or return charges may apply where applicable.

Contact Us

If you have any questions about your shipment or delivery, please contact us:

UrbanNest
Email: urbannest637@gmail.com

We are always happy to help and will do our best to make sure your order reaches you smoothly.

Thank you for shopping with UrbanNest!