Terms of Service

Welcome to UrbanNest. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service and our other applicable store policies.

Please read these terms carefully before using our website.

1. General Conditions

UrbanNest reserves the right to refuse service, cancel orders, or restrict access to the website where reasonably necessary, including in cases of suspected fraudulent activity, misuse of the website, or violation of these Terms of Service.

We may update or modify these Terms of Service from time to time. Changes become effective when published on this page.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colors, and other information displayed on our website are accurate.

However, minor differences may occur due to:

• Lighting and photography
• Screen or device settings
• Manufacturing variations
• Product batches
• Packaging changes

Such minor variations do not necessarily indicate that a product is defective or incorrect.

We reserve the right to update product information, modify specifications, change prices, or discontinue products without prior notice.

3. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable before fulfillment, we may contact you to offer an alternative solution, such as a replacement, alternative product, store credit, or refund where applicable.

4. Pricing and Payments

All prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure that prices are accurate. However, if an obvious pricing or listing error occurs, UrbanNest reserves the right to correct the error and, where necessary, cancel the affected order.

Orders are processed after successful payment confirmation or confirmation of the applicable payment method.

5. Orders

Placing an order constitutes a request to purchase a product. UrbanNest reserves the right to accept, decline, or cancel an order where reasonably necessary.

An order may be cancelled due to circumstances including:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent or unauthorized transactions
• Incorrect or incomplete customer information
• Circumstances beyond our reasonable control

If we cancel an order after payment has been received, an applicable refund will be provided.

6. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Delivery times shown on our website are estimates and may vary depending on the destination, product, courier, fulfillment process, holidays, weather, and other circumstances beyond our reasonable control.

UrbanNest cannot guarantee a specific delivery date unless explicitly stated otherwise.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

If a product arrives damaged, defective, incorrect, or significantly different from the product ordered, customers should contact us within the applicable period stated in our Return & Refund Policy.

8. Customer Responsibilities

Customers are responsible for providing accurate information when placing an order, including:

• Full name
• Phone number
• Delivery address
• Email address
• Any other information required to process the order

UrbanNest is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

Customers must also use the website lawfully and must not engage in fraudulent, abusive, or unauthorized activities.

9. Intellectual Property

All content on the UrbanNest website, including logos, trademarks, graphics, product descriptions, photographs, designs, text, and other materials, is owned by or licensed to UrbanNest or the respective rights holder.

You may not reproduce, copy, distribute, modify, sell, or commercially exploit our website content without prior written permission.

10. Third-Party Services

UrbanNest may use third-party service providers for payment processing, order fulfillment, shipping, analytics, marketing, website functionality, and other services.

These providers may operate under their own terms and privacy policies.

By using our website, you acknowledge that certain services may be provided through third-party platforms.

11. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or completely free from errors.

Website maintenance, technical issues, service interruptions, or circumstances beyond our reasonable control may temporarily affect availability.

12. Prohibited Activities

You agree not to use our website to:

• Commit or facilitate fraudulent activity
• Violate applicable laws or regulations
• Attempt to gain unauthorized access to our website or systems
• Introduce malicious software or harmful code
• Interfere with the operation or security of the website
• Misuse our content, products, or services

13. Limitation of Liability

To the extent permitted by applicable law, UrbanNest shall not be responsible for losses or damages resulting from circumstances beyond our reasonable control, website interruptions, courier delays, third-party service failures, or misuse of products.

Nothing in these Terms of Service is intended to exclude or restrict any rights or protections that cannot legally be excluded or restricted.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect customer information.

15. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws and regulations governing UrbanNest and the relevant transaction.

Any disputes will be handled in accordance with applicable law and the appropriate legal procedures.

16. Contact Information

If you have questions regarding these Terms of Service, please contact us:

UrbanNest
Email: urbannest637@gmail.com

Last Updated: 22 August 2026 

Thank you for choosing UrbanNest. We appreciate your trust and look forward to serving you.